Please read these terms carefully. For help, call +1 (833) 605-6004
Welcome to Royal Jordanian USA. The following terms and conditions govern your use of our website and services. By accessing or using this site, you agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our site. We may update these terms at any time without prior notice; please review them periodically for changes.
Royal Jordanian USA is an independent travel assistance service. We are not the airline. We help passengers book flights, make changes, cancel reservations, obtain refunds, resolve baggage issues and arrange seat upgrades. We use our knowledge of industry policies to advocate for you. However, we do not control flight operations, schedules or the airline’s decisions. All travel services are ultimately provided by third parties subject to their own terms and conditions.
By using our website or contacting our agents, you acknowledge that you have read, understood and agreed to these terms. You agree that any dispute related to these terms will be governed by the laws of the State of Illinois without regard to its conflict of law principles. You further agree to submit to the exclusive jurisdiction of the state and federal courts located in Chicago, Illinois for the resolution of any disputes.
You agree to provide accurate, current and complete information when interacting with our agents. You are responsible for safeguarding your reservation details, identification documents and payment information. You agree not to use our website for any unlawful or prohibited purpose, including harassing other users, attempting to gain unauthorised access to our systems or disrupting the normal operation of the site. We reserve the right to terminate your access if we believe you have violated these conditions.
We make reasonable efforts to facilitate your requests based on the information you provide. You understand that all bookings, changes, cancellations and refunds are subject to the policies of the airline and any applicable fare rules. We cannot guarantee outcomes and are not responsible for denial of boarding, schedule changes, flight cancellations or refusal of refund by the airline. You agree to indemnify and hold harmless Royal Jordanian USA from any claims arising out of your use of our services or reliance on information provided by us.
All content on this website, including text, graphics, logos and images, is the property of Royal Jordanian USA or its content suppliers and is protected by international copyright laws. You may view, download and print portions of the content for your personal, non‑commercial use only. You may not reproduce, distribute, modify, publicly display, or prepare derivative works from any content on this site without our prior written consent.
We may revise these terms and conditions at any time by updating this page. All modifications are effective immediately when posted. Your continued use of the site after any changes constitute your acceptance of the new terms. We recommend checking this page regularly for updates.
We reserve the right to terminate or suspend access to our website or services, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the terms. All provisions of the terms which by their nature should survive termination will survive termination, including ownership provisions, warranty disclaimers and limitations of liability.
These terms and conditions are governed by and construed in accordance with the laws of the State of Illinois, United States. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights.
If you have any questions about these terms, please contact us at contact@royaljordanianusa.com or call +1 (833) 605-6004. You can also reach us at our mailing address: Royal Jordanian USA, 155 N Wacker Dr, Chicago, IL 60606. Our team is available 24/7 to assist with your travel needs and to explain how these terms apply to your situation.
If you are ready to book a flight, change your reservation, request a refund or get help with your baggage or upgrade, call us now. Our specialists provide clear, step‑by‑step instructions and advocate on your behalf so you can travel with confidence. Pick up the phone and dial +1 (833) 605-6004 for immediate support.