Refund

Requesting a refund can feel intimidating, especially if you’re unsure whether your ticket qualifies or how to start the process. At Royal Jordanian USA, we know the ins and outs of Royal Jordanian’s refund policies. Whether your flight was cancelled by the airline or you need to cancel because of a schedule conflict, we’ll guide you step by step. Pick up the phone and dial +1 (833) 605-6004—our agents will assess your ticket, fill out necessary forms, submit them to Royal Jordanian and follow up until your money is returned or a travel credit is issued.

When Are Refunds Available?

Refunds depend on your ticket type and circumstance. You may be eligible for a cash refund or flight credit when:

• The airline cancels your flight or changes the schedule significantly.
• You cancel within 24 hours of booking and the flight is at least a week away.
• You purchased a fully refundable fare.
• You or an immediate family member experience a medical emergency and supply documentation.

Steps to Request a Refund

1. Gather Documents: Have your ticket number, booking reference, payment method and any supporting documents (medical certificates, death certificates, etc.) ready.
2. Call +1 (833) 605-6004: Explain your situation. We’ll research the ticket rules and confirm whether a refund is possible.
3. Submit Forms: We complete refund request forms on your behalf, attach necessary proof and submit them to Royal Jordanian.
4. Wait for Processing: Refunds can take 7–30 days depending on the reason. We follow up with the airline regularly and update you on progress.
5. Receive Refund or Credit: Once approved, refunds go back to your original payment method. Credits arrive as vouchers, ready to be applied to future travel.

Example: Airline Cancellation

Amira booked a flight from Dallas to Amman. A week before departure, Royal Jordanian cancelled the route due to operational changes. Rather than accepting a new itinerary that added hours to her travel, she called us. We requested a full refund, citing involuntary cancellation. Royal Jordanian processed the refund within ten days, and Amira used the money to rebook on another airline.

FAQs

What if my ticket is non‑refundable?
Non‑refundable tickets may still be eligible for a credit if you cancel. For involuntary cancellations or major schedule changes, cash refunds are usually required. We can advise you.

How will I know the status?
We track your request through airline systems and send you updates via email or phone. You don’t have to spend hours following up.

Are there fees?
Refunds due to airline cancellations should have no fees. Voluntary refunds may involve penalties. We clarify these costs before proceeding.

Let Us Handle Your Refund

Refund processes differ depending on the reason and fare type. Let our experts do the work. Call +1 (833) 605-6004 and we’ll turn a confusing experience into a straightforward one, ensuring you get back what you deserve.