Your privacy matters. Call us with questions: +1 (833) 605-6004
This privacy policy describes how Royal Jordanian USA (“we,” “our” or “us”) collects, uses, stores and protects the personal information you provide when you use our website, contact our support team, or engage our services. We are an independent travel service assisting passengers of Royal Jordanian Airlines and other carriers. We are not affiliated with Royal Jordanian Airlines. By using this site, you consent to the practices described herein.
We collect information that you voluntarily provide when you call us, send us an email, use our chat service, or submit a form on our website. This may include your name, contact number, email address, booking reference, travel details, and any other information necessary to respond to your inquiry. When you purchase travel services, our payment processor may also collect payment details; these are processed securely and are not stored on our servers.
Like most websites, we automatically collect certain technical information when you visit our pages. This includes your IP address, browser type, device information, and pages viewed. We use cookies and similar technologies to remember your preferences, understand how our site is used, and improve our content. You can disable cookies through your browser settings; however, some features may not function properly.
We use the personal information you provide to:
We do not sell or rent your personal information to third parties. We may share your information with trusted partners (such as payment processors, customer support tools and analytics providers) who assist us in operating our business, so long as they agree to keep this information confidential and use it only for the purposes we specify.
Cookies are small text files placed on your device when you visit a website. We use cookies to remember your site preferences and to gather usage statistics that help us understand how visitors interact with our content. We may utilize third‑party analytics tools, such as Google Analytics, to analyse anonymous traffic data and improve our services. These tools collect information such as the pages you visit and how long you spend on each page. You can opt out of analytics tracking by adjusting your browser settings or installing a browser add‑on.
We retain your personal data only as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. We use reasonable administrative, technical and physical safeguards to protect your information against unauthorised access, alteration or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You have the right to access, correct or delete the personal information we hold about you. You may also object to our processing of your data or request that we restrict certain uses. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may ask for verification of your identity. Residents of certain jurisdictions may have additional rights under local privacy laws.
Our services are intended for adults and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will post the updated policy on this page and update the “last modified” date. Your continued use of the website after such changes constitutes your acceptance of the revised policy.
If you have any questions about our privacy practices or wish to exercise your rights, please email us at contact@royaljordanianusa.com or call us at +1 (833) 605-6004. You may also write to us at: Royal Jordanian USA, 155 N Wacker Dr, Chicago, IL 60606.
Thank you for choosing Royal Jordanian USA. We are committed to protecting your privacy while providing exceptional travel assistance. For immediate help with bookings, changes, cancellations or other services, call us now.