We are an independent travel assistance service. Call us: +1 (833) 605-6004
Royal Jordanian USA provides assistance to passengers travelling on Royal Jordanian Airlines and other carriers. We are not the official airline. Our experienced agents help you book new flights, modify reservations, cancel tickets, request refunds, handle baggage problems and secure upgrades. This disclaimer explains the scope of our services and limits of our liability. By using our website or calling our support line, you acknowledge and accept the statements outlined on this page.
Royal Jordanian USA is a privately operated support center. We are not owned, operated or endorsed by Royal Jordanian Airlines or any government agency. The use of airline names and trademarks on this site is for identification purposes only. We do not claim any official affiliation. Our role is to provide general guidance and advocacy for travellers based on publicly available information and our own industry experience.
We strive to keep our website content accurate, up‑to‑date and complete. Airline policies can change frequently, however, and errors may occur despite our best efforts. The information we provide on this website is intended for general informational purposes and does not constitute legal, financial or travel advice. We cannot guarantee that all details are current or free from typographical errors. Before making any travel decisions, we recommend confirming important details directly with the airline or calling us for personalised help.
By using this website, you agree that Royal Jordanian USA makes no warranties or guarantees regarding the availability of flights, the outcomes of changes or cancellations, or the success of refund or compensation claims. We do our best to advocate on your behalf, but final decisions rest with the airline and are subject to their policies and regulatory requirements. We are not responsible for denied boarding, missed flights, schedule changes or other operational issues beyond our control.
To the fullest extent permitted by law, Royal Jordanian USA disclaims all liability for any direct, indirect, incidental, consequential or special damages arising out of or in connection with your use of our website or services. This includes, but is not limited to, damages for:
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by law.
Our website may contain links to third‑party websites for your convenience. These external sites are not under our control, and we are not responsible for the content, privacy practices or accuracy of information on such sites. Inclusion of a link does not imply endorsement. When you click on a third‑party link, you do so at your own risk. We encourage you to review the terms and policies of any site you visit.
You are responsible for your own actions when using our website or services. You agree not to misuse the site, attempt unauthorised access, or engage in any activity that could damage, disable or impair our operations. We reserve the right to terminate or restrict your access at our discretion if we believe you have violated these terms or engaged in unlawful behaviour.
We may update this disclaimer to reflect changes in our practices or in the legal environment. Any modifications will be posted on this page and will become effective immediately upon publication. Your continued use of the website after such changes constitutes your acceptance of the updated disclaimer. We encourage you to review this page periodically.
If you have questions about this disclaimer or need clarification about our services, please call us at +1 (833) 605-6004 or email contact@royaljordanianusa.com. You may also write to Royal Jordanian USA, 155 N Wacker Dr, Chicago, IL 60606. We are here 24/7 to provide clear guidance and to assist you with bookings, changes, cancellations, refunds, baggage issues and upgrades. When in doubt, pick up the phone and speak to a live agent who understands your situation.
If you are stranded at an airport, facing an urgent travel issue or just want peace of mind, don’t hesitate to reach out. Our team of experienced travel experts are standing by to listen to your story, explain your options and help you take the next step. Call +1 (833) 605-6004 now for compassionate, knowledgeable support.