Name: Royal Jordanian USA
Address: 155 N Wacker Dr, Chicago, IL 60606, Chicago, IL, 60606, US
Telephone: +1 (833) 605-6004

Cancelling a trip is never fun. Whether your plans have changed due to a personal emergency, a shift in business priorities or a schedule change from the airline, getting your money back can feel daunting. Royal Jordanian has specific rules about refunds and the process can vary depending on your ticket type and the reason for cancellation. This guide walks you through how refunds work, what documentation you need and how to avoid delays. If you’re feeling overwhelmed or just want an expert to handle the process for you, call our 24/7 support team at +1 (833) 605-6004 and we’ll get you the help you need.

Understanding Royal Jordanian’s Refund Policy

Not all tickets are created equal. When you purchase a Royal Jordanian ticket, the fare rules determine whether you can get a refund if you change your mind. Fully flexible or business‑class tickets often allow refunds without penalty. Discount economy fares are generally non‑refundable, though you may receive credit for future travel after a cancellation fee is deducted. Royal Jordanian states that refunds are usually processed within seven days of receiving a complete request【61429624394228†L90-L146】, but backlogs or extraordinary circumstances can extend the timeline. Knowing your fare type and the applicable conditions is the first step toward a successful refund.

How to Request a Refund

Here’s how to cancel your ticket and apply for a refund:

Determine your fare type: Check the ticket confirmation email or your e‑ticket for the fare rules. Look for the words “refundable” or “non‑refundable.”
Cancel your flight: Log in to Manage My Booking, enter your reservation code and last name, and select Cancel Flight. Confirm the cancellation. This step stops your seat from being resold and triggers the refund process.
Submit a refund request: In the same portal, follow the prompts to request a refund. You will be asked to select a reason (e.g., schedule change, medical emergency). Upload any supporting documents, such as a doctor’s letter or proof of schedule change. For tickets booked through a travel agency, contact the agency to submit the request on your behalf.
Keep your documentation: Save your cancellation confirmation, any correspondence with the airline and receipts for ancillary services. These documents may be needed if your refund is delayed or disputed.

Royal Jordanian advises that refunds are credited back to the original form of payment. If you used a credit card, the funds should appear on your statement once processed【61429624394228†L90-L146】. If you paid with cash or a voucher, you will receive a cheque or new voucher by mail.

When Are Refunds Allowed?

Royal Jordanian issues refunds under several circumstances:

Within 24 hours of booking: If you book directly with the airline at least seven days before departure, U.S. regulations allow you to cancel within 24 hours for a full refund.
Schedule changes or cancellations by the airline: If Royal Jordanian significantly changes your flight time or cancels it outright, you are entitled to a refund or rebooking【61429624394228†L99-L139】.
Illness or emergencies: With supporting documentation, Royal Jordanian may refund or waive change fees if a passenger cannot travel due to serious illness or a death in the immediate family.
Visa or travel restrictions: If you are denied boarding due to new visa requirements or government travel bans, you may claim a refund with proof.

Non‑refundable tickets typically do not provide a cash refund if you cancel for personal reasons. Instead, you may receive travel credit after paying a fee. Travel insurance can protect you against unexpected events that trigger cancellations.

Tips to Expedite Your Refund

Refunds can take time. Here’s how to avoid delays:

Submit complete information: Provide all requested documents with your refund request. Missing paperwork is the top reason for delays.
Follow up regularly: If you don’t see a refund within two weeks, call Royal Jordanian or contact us. Keep a record of who you speak with and any case numbers.
Escalate politely: In rare cases, refunds may get stuck. Consumer advocates suggest reaching out to Royal Jordanian’s executive contacts if necessary【61429624394228†L90-L146】. Our team can do this on your behalf.
Use credit cards: When possible, pay for your ticket with a credit card. Chargeback protections may be available if the airline fails to deliver a service.

Frequently Asked Questions

How long does it take to get my money back? Royal Jordanian states refunds are processed within seven days for credit cards and up to 20 days for cash or cheque payments【61429624394228†L90-L146】, but it may take longer during busy periods. Contact us if you have not received an update after two weeks.

What if my flight is cancelled? If Royal Jordanian cancels your flight or makes a significant schedule change, you may request a refund or accept rebooking. You do not have to pay change fees for involuntary cancellations【61429624394228†L99-L139】.

Can I get a refund on an unused segment? Yes, you may be eligible for a refund of the unused portion of your itinerary, less any applicable fees. Contact us to determine the amount.

Do travel credits expire? Travel credits and vouchers usually expire within one year of issuance. Use them promptly to avoid losing their value.

What if I booked with points? Miles used for award tickets are typically redeposited into your account after a cancellation, though a redeposit fee may apply. Our agents can assist in processing award ticket refunds.

Requesting a refund doesn’t have to be a battle of emails and phone calls. With proper documentation, an understanding of your rights and timely follow‑up, you can get your money back quickly. If you need assistance cancelling your ticket or tracking a delayed refund, call us at +1 (833) 605-6004. Our experienced team knows the shortcuts and escalation paths to ensure you receive the refund you deserve.