Need help? Call us: +1 (833) 605-6004
Few things are more frustrating than waiting at the airport only to hear your flight has been delayed or cancelled. While no airline can control weather or air‑traffic issues, Royal Jordanian has a duty to care for passengers and, in many cases, compensate them for severe disruptions. This guide explains your rights under the European Union’s EC 261 regulation and other laws, outlines what assistance the airline must provide and shows you how to file a compensation claim. When in doubt, call us at +1 (833) 605-6004 and we’ll advocate on your behalf.
If your flight departs from the European Union—or lands in the EU on a European‑registered airline—you may be entitled to compensation for delays, cancellations or denied boarding. EC 261 stipulates that passengers are eligible for compensation of €250 to €600 (about $275 to $650) if they arrive at their destination more than three hours late, provided the disruption wasn’t caused by extraordinary circumstances like severe weather【573525918154028†L147-L177】. The amount depends on the flight distance: €250 for flights up to 1,500 km, €400 for flights within the EU over 1,500 km and €600 for flights over 3,500 km【573525918154028†L272-L323】.
Regardless of where you fly, Royal Jordanian must offer assistance if your flight is significantly delayed. For delays of two hours or more, the airline should provide free meals, refreshments and two telephone calls or emails【573525918154028†L147-L177】. If the delay extends overnight, you are entitled to hotel accommodation and transport between the airport and hotel. For delays of five hours or more, you can choose not to travel and receive a refund for the unused portion of your ticket【573525918154028†L272-L323】. Keep all receipts; you may need them to claim reimbursement later.
If your flight is cancelled, Royal Jordanian must either rebook you on the next available flight or refund your ticket. If you are rebooked and arrive at your final destination with a delay of more than three hours, you may still be entitled to compensation under EC 261【573525918154028†L272-L323】. Involuntary cancellations due to mechanical issues, crew problems or overbooking may qualify for compensation, while cancellations due to extraordinary circumstances do not.
Follow these steps to file a compensation claim:
Does EC 261 apply to flights to the U.S.? EC 261 applies to flights departing from the EU regardless of destination. It also applies to flights arriving in the EU operated by EU airlines. Royal Jordanian is not an EU carrier, so inbound flights to the EU from the U.S. are not covered.
What counts as an extraordinary circumstance? Weather, natural disasters, air‑traffic control strikes and political instability are considered extraordinary. Airline staff strikes, mechanical failures and overbooking are not and may qualify for compensation.
Can I claim for missed connections? If a delay or cancellation causes you to miss a connecting flight on the same ticket and you arrive more than three hours late, you may be eligible for compensation.
How long do I have to file a claim? Depending on the country, you usually have between two and six years to file an EC 261 claim. However, we recommend submitting as soon as possible.
Do non‑EU laws provide compensation? Many countries have their own compensation regulations, but amounts and eligibility vary. Contact us to learn about protections on your specific route.
Flight delays and cancellations disrupt travel plans, but understanding your rights helps ensure you receive the care and compensation you deserve. Keep documentation, remain polite with airline staff and submit your claim promptly. If you’d like us to handle the process—from filing paperwork to negotiating compensation—call +1 (833) 605-6004. We’re here to advocate for you and turn a frustrating situation into a manageable one.