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When you book a Royal Jordanian flight, you may see a flight number beginning with “RJ” operated by another airline. This practice is called a codeshare. Codeshares allow airlines to sell seats on each other’s planes to expand their network and offer more destinations. While convenient, codeshares can create confusion when things go wrong. This article explains what a codeshare is, how to identify the operating carrier and what to do if your flight is delayed or cancelled. If you’re unsure which airline is responsible for your trip, call our support line at +1 (833) 605-6004.
A codeshare flight is a joint service between two or more airlines. The marketing carrier sells the ticket, while the operating carrier actually flies the plane. For example, your itinerary may show a Royal Jordanian flight number, but the flight is operated by American Airlines. Codeshares provide more route options and coordinated schedules. However, the operating airline’s rules apply for check‑in, baggage and customer service. Always verify which airline will operate your flight so you know where to check in and who to contact during disruptions【551671776569214†L186-L207】.
On a codeshare flight, you check in with the operating carrier. If your flight is marketed by Royal Jordanian but operated by another airline, go to the operating airline’s website or counter for check‑in and boarding passes. Baggage rules may differ slightly, so review the operating airline’s allowance and fees. For example, if your RJ flight number is operated by Qatar Airways, you must follow Qatar’s baggage policy. If you purchased your ticket through Royal Jordanian’s website, our agents can clarify which rules apply.
If your codeshare flight is delayed or cancelled, the operating airline is responsible for providing care (food, accommodation), rebooking and compensation【551671776569214†L186-L207】【551671776569214†L231-L244】. Under EU Regulation EC 261, passengers departing the EU may be entitled to up to $650 in compensation if a delay exceeds three hours or a flight is cancelled without proper notice【551671776569214†L186-L207】. Contact the operating carrier directly to claim compensation or file baggage claims. If your flight originates outside the EU, compensation laws vary; consult the operating airline’s policy or call us for guidance.
Certain changes to codeshare tickets can only be made through the marketing carrier (Royal Jordanian), while others require contacting the operating airline. As a rule of thumb, changes to flight segments (dates/times) or cancellations must be requested through the travel agency or airline that issued your ticket. Seat assignments, special meals and wheelchair assistance are handled by the operating carrier. For complex itineraries or if you’re unsure who to call, contact our team and we will coordinate with both airlines on your behalf.
How can I tell if my flight is a codeshare? Your e‑ticket will list the operating carrier. If the airline name next to the flight number differs from the code (RJ), it is a codeshare.
Whose baggage rules apply? The operating airline’s baggage rules and fees apply. Check the operating carrier’s website for details.
Who do I contact for schedule changes? If Royal Jordanian issued your ticket, call us or RJ’s customer service to modify your reservation. For day‑of‑travel issues such as delays, speak to the operating carrier.
Can I earn Royal Club miles on codeshare flights? Yes, as long as the flight is booked under a Royal Jordanian flight number. Enter your frequent flyer number during booking or check‑in.
What if I’m denied boarding? Denied boarding compensation is paid by the operating airline according to its policy and applicable laws【551671776569214†L231-L244】.
Codeshare flights expand your travel options but require awareness of the operating carrier’s rules and responsibilities. By checking which airline operates your flight and understanding your rights, you can avoid surprises and advocate for yourself during disruptions. If you need help with a codeshare reservation—before, during or after your trip—call our experienced team at +1 (833) 605-6004. We’ll liaise with both carriers to resolve issues and secure any compensation you are owed.