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Arriving at your destination only to discover that your suitcase is missing or damaged can ruin an otherwise pleasant journey. While airlines handle millions of bags each day with remarkable accuracy, mishaps still occur. When they do, it’s important to know your rights and the steps to take to ensure you are compensated. This guide covers how to report lost or damaged baggage on Royal Jordanian, what compensation you may be entitled to under international rules and how we can help you file and follow up on claims.
If your bag doesn’t appear on the carousel, do not leave the airport. Go directly to the Royal Jordanian baggage services desk (often located near baggage claim) and report your bag as missing. You will need your passport, boarding pass and baggage claim tags. The agent will fill out a Property Irregularity Report (PIR) with a description of your bag and contact details. Make sure to get a copy of the PIR and a reference number. This reference allows you to track your bag’s status online or by phone. Most missing bags are located and delivered within 24 to 48 hours.
If your luggage arrives broken, torn or with missing items, take photos and immediately report the damage at the airport. Airline representatives will inspect your bag and may offer to repair it or replace it with a similar model. If you notice damage only after leaving the airport, you typically have seven days to file a claim in writing. Save receipts and repair estimates; you may need them to support your claim. According to the Montreal Convention, airlines are liable for proven damages up to a certain limit unless the bag was packed improperly.
Royal Jordanian, like all airlines, is bound by international agreements that outline compensation for lost or damaged baggage. Under the Montreal Convention, the liability limit for lost, damaged or delayed baggage is approximately 1,288 Special Drawing Rights (about $1,500 USD) per passenger. To receive the maximum compensation, you must demonstrate the value of the contents, so keep receipts or photos of expensive items. If your bag is delayed, the airline should reimburse reasonable expenses for essentials such as toiletries, clothes and shoes; keep receipts for reimbursement. The compensation process may take several weeks, but polite persistence and complete documentation help.
Navigating baggage claims can be time‑consuming, especially if your trip continues while your bag is missing. Our team at Royal Jordanian USA can act on your behalf. Call +1 (833) 605-6004 and we will:
How long does it take to locate a delayed bag? Most delayed bags are found within 24 hours and delivered within 48 hours. During busy travel periods, it may take longer.
What expenses can I claim while my bag is delayed? You can claim reasonable expenses for essential items—such as toiletries, underwear and a change of clothes—until your bag is returned. Keep all receipts.
Do I need travel insurance to receive compensation? No, airlines are liable under international conventions even if you don’t have insurance. However, travel insurance may provide additional coverage for high‑value items.
What if my bag is never found? If the airline declares your bag lost (usually after 21 days), you may claim compensation up to the liability limit. You will need to provide proof of value for the contents.
Can I claim damage to my bag’s wheels or handles? Yes, but normal wear and tear is excluded. Report any significant damage immediately upon arrival.
While baggage issues are frustrating, knowing your rights and following the correct procedures will help you recover your belongings or receive compensation. Should you need assistance at any stage—from filing the initial report to negotiating a settlement—our experts are ready to help. Call us anytime at +1 (833) 605-6004.